AI incident intelligence for ServiceNow

Every incident, explained. Every stakeholder, covered.

SREnity plugs into ServiceNow and reads the tickets, work notes, logs and telemetry behind an incident. It hands you an accurate summary, three ready-to-send emails and a full RCA/PIR report before your war room even sits down.

Watch it analyze a live incidentExplore what it produces
~4 min
Summary from P1
3 emails
Every audience
1 RCA
Audit-ready
Live incident · INC0012347
02:11:00 UTC
Your delivery loop

Production broke on the Ops side. TapClick the gap to let SREnity close the loop.

ServiceNowP1 · Open
INC0012347

Checkout payments failing for 38% of card transactions

Success rate
Reading the Ops side…
  • Read 23 work notes from 6 responders
  • Correlated 41,302 log lines with deploys
  • Root cause: retry pool exhaustion in v2.14.0
Shipped by SREnity0/4
  • Incident summary
  • 3 stakeholder emails
  • RCA / PIR report
  • 4 action items → backlogDev
RaisedInvestigatingDraftingResolved
01 · Live demo · simulated data

Watch SREnity work an incident

A real-shaped P1 runs through the agent end to end, from a raw ServiceNow ticket to summary, emails and RCA. This is exactly what lands in your inbox.
srenity / incidents / INC0012347
INC0012347Active · P1

Checkout payments failing for ~38% of card transactions

Opened 02:11 UTC · Payments · 6 responders

  1. 1
    Connecting to ServiceNow
    pending
  2. 2
    Reading work notes & responder comments
    pending
  3. 3
    Correlating logs & telemetry
    pending
  4. 4
    Mapping stakeholders & blast radius
    pending
  5. 5
    Drafting communications
    pending
  6. 6
    Compiling RCA / PIR report
    pending
$ srenity analyze INC0012347 --deliver summary,emails,rca
waiting · press Run analysis to start
02 · What it does

One agent. Three deliverables. Zero panic-writing.

Tickets alone never tell the truth. SREnity cross-reads everything responders leave behind, then builds one coherent story with timestamps that actually line up.
02.1

Reads the whole incident, not just the ticket

Work notes, responder comments, logs, telemetry and change records are read together and stitched into a single timeline.
  • Incident ticketssn_incident
  • Work notesjournal
  • Responder commentsjournal
  • Application logsobservability
  • Telemetry & metricsobservability
  • Change recordschange_request
02.2

ServiceNow-native

Connects to your instance and follows the incident as responders work it. No CSVs, no copy-paste, no new tool for the on-call to learn.
02.3

Escalation radar

Knows who owns what, who wrote the change, and who actually needs the phone call, so nothing escalates too late or to the wrong person.
02.4

Sees the blast radius

Correlates failing services, affected teams and inbound support noise into one impact map: the backbone of every summary it writes.
02.5

Three emails, three audiences

  • Managers
    Customer-friendly, jargon-free, forwardable
  • Engineers
    Deep technical detail, evidence and action items
  • Leadership
    Crisp internal version built for a 30-second scan
~4 min
to first accurate summary
87%
less time spent writing comms
100%
of stakeholders covered
1 click
to an audit-ready RCA/PIR
03 · How it works

Three steps, zero ceremony

01

Connect

Point SREnity at your ServiceNow instance. It watches incidents the moment they open.

OAuth · read-only scope
02

Investigate

The agent reads tickets, work notes, logs and telemetry, and builds the real story: who, what, when, how bad.

Every fact cited to a source
03

Communicate

You get the summary, three audience-ready emails and the RCA/PIR. Review, hit send, move on.

Summary · emails · RCA